Return and Refund Policy
Effective Date: February 11, 2026
1. Scope and Intent
This Return and Refund Policy
applies to all purchases made through the Grid Free Supply website located at
www.gridfreesupply.com (“Website”). Please read this policy carefully before
making a purchase.
2. Contact Information
For questions about returns and
refunds, please contact our Customer Service team:
Email: support@gridfreesupply.com
Phone: (973) 577-9094
Address: Grid Free
Supply, 2204 Morris Ave Ste 210, Union, New Jersey 07083, USA
Hours: Monday–Friday,
9:00 AM–5:00 PM EST
We aim to respond to all return
and refund inquiries within 24–48 hours.
3. Return Eligibility
Customers in the United States
have the right to return products purchased from our Website within 30 days of
receipt, subject to the conditions outlined below.
3.1 Conditions
for Return
• Unused and Undamaged: The item must be unused,
undamaged, and in the same condition that you received it.
• Original Packaging: The item must be in the
original packaging, with all labels and tags attached.
• Proof of Purchase: A receipt, order confirmation
email, or proof of purchase is required.
• Complete Contents: All accessories, manuals,
hardware, and any free gifts included with the original order must be returned.
4. Return Process
4.1 Initiating
a Return
To initiate a return:
Step 1: Contact us at
support@gridfreesupply.com or call (973) 577-9094 within 30 days of receiving
your order.
Step 2: Provide your
order number, the item(s) you wish to return, and a detailed reason for the
return.
Step 3: After reviewing
your request, we will provide detailed return instructions and, if applicable,
a Return Merchandise Authorization (RMA) number.
4.2 Preparing
Your Return
• Package the Item Safely: Securely pack the item
in its original packaging. Ensure all accessories, manuals, and free gifts are
included.
• Include Documentation: Include the return
authorization form and any necessary supporting documents or images.
• Label Your Package: Clearly mark the RMA number
on the outside of the package.
4.3 Shipping
the Return
• Shipping Method: Use a trackable shipping method
(such as USPS, UPS, or FedEx) to ensure your package arrives safely. We are not
responsible for return shipments that are lost in transit without tracking.
• Return Window: Ship the item within 7 days of
receiving the return authorization.
• Shipping Address: The return shipping address
will be provided in your return authorization email.
5. Return Shipping Costs
Change of Mind Returns: The
customer is responsible for all return shipping costs.
Defective, Damaged, or
Incorrect Items: Grid Free Supply will cover return shipping costs. A
prepaid shipping label will be provided.
We recommend using a trackable
shipping service and purchasing shipping insurance for items valued over $100,
as we cannot guarantee receipt of your returned item.
6. Specific Return and Refund Conditions
6.1 Returns
Due to Change of Mind
• Eligibility: Items must be unused, undamaged, in
original packaging, with all tags attached.
• Timeframe: Return request must be made within 30
days of receipt.
• Restocking Fee: A 20% restocking fee will be
deducted from your refund.
• Return Shipping: The customer is responsible for
return shipping costs.
• Refund: A refund will be issued to the original
payment method, minus the 20% restocking fee.
6.2 Defective
or Damaged Goods
• Notification: Contact us within 7 days of
receiving the item.
• Documentation: Provide photos or videos of the
defect or damage, including the packaging.
• Resolution: We will offer a replacement or a
full refund, including return shipping costs. No restocking fee applies.
6.3 Incorrect
Product Received
• Notification: Inform us immediately upon receipt
at support@gridfreesupply.com.
• Resolution: We will arrange for the incorrect
item to be returned at our expense and ensure you receive the correct product.
No restocking fee applies.
6.4 Product
Never Arrived
• Notification: Contact us if your product does
not arrive within the estimated delivery time of 3–5 business days.
• Resolution: We will initiate an investigation
with the carrier. If the product is confirmed lost, we will offer a full refund
or send a replacement product at no additional cost.
6.5 Order
Cancellation
• Before Shipment: Orders may be cancelled within
24 hours of placement for a full refund. Contact us at
support@gridfreesupply.com or call (973) 577-9094 as soon as possible.
• After Shipment: If the order has already been
shipped, it cannot be cancelled. Please follow the return procedure after
receiving the product.
7. Exceptions to the Return Policy
The following items are
non-returnable and non-refundable:
• Custom or Personalized Products: Items made to
your specifications or clearly personalized.
• Installed or Modified Products: Equipment that
has been installed, wired, plumbed, or modified in any way.
• Gift Cards: Gift cards are non-refundable and
valid for 1 year from the date of purchase.
• Downloadable Products: Digital products or
downloadable software.
• Hazardous Materials: Items containing hazardous
materials, if applicable.
8. Refunds
8.1 Refund
Conditions
• Approval: Refunds are issued after we receive
and inspect the returned item.
• Notification: We will notify you via email
regarding the approval or rejection of your refund.
• Condition: Items must meet the return
eligibility criteria outlined in Section 3.
8.2 Refund
Processing
• Method: Refunds will be processed to the
original payment method used at the time of purchase (Visa, Mastercard,
American Express, or Apple Pay).
• Time Frame: Refunds are processed within 5–7
business days after the returned item has been received and inspected. It may
take an additional 5–10 business days for the refund to appear in your account,
depending on your bank or credit card issuer.
8.3 Partial
Refunds
Partial refunds may be granted
in certain situations:
• Condition Issues: Items not in original
condition, damaged, or missing parts for reasons not due to our error.
• Late Returns: Items returned more than 30 days
after delivery may be eligible for a partial refund at our discretion.
9. Exchanges
• Eligibility: We replace items if they are
defective, damaged, or incorrect.
• Process: To request an exchange, contact us at
support@gridfreesupply.com with your order number and details of the issue.
• Shipping Costs: No cost to the customer for
exchanges of defective, damaged, or incorrect items. Shipping is covered by
Grid Free Supply.
10. Timelines Summary
• Return Window: 30 days from receipt of product.
• Damaged/Defective Reporting: Within 7 days of
delivery.
• Order Cancellation: Within 24 hours of order
placement.
• Ship Return After Authorization: Within 7 days
of receiving return authorization.
• Refund Processing: 5–7 business days after
receiving and inspecting the returned item.
• Refund Appearance in Account: Up to an
additional 5–10 business days depending on your financial institution.
11. Legal Rights
This Return and Refund Policy
does not affect any statutory rights you may have under applicable law,
including consumer protection laws in the State of New Jersey and the United
States.
12. Questions and Support
For more information, please
contact our Customer Service team:
Email: support@gridfreesupply.com
Phone: (973) 577-9094
Business Hours: Monday–Friday,
9:00 AM–5:00 PM EST
By making a purchase on our
Website, you agree to this Return and Refund Policy.
Last Updated: February 11, 2026
Grid Free Supply
2204 Morris Ave Ste 210, Union, New
Jersey 07083, USA
