GRID FREE SUPPLY

Shipping Policy

Effective Date: February 11, 2026

1. Introduction

At Grid Free Supply (“we,” “us,” or “our”), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.gridfreesupply.com.

2. Shipping Destinations

Countries We Ship To: United States

Future Expansion: We are continually working to expand our shipping destinations. Please check back regularly for updates.

3. Shipping Costs

Domestic Shipping (United States):

•        Standard Shipping: Free shipping on all orders

•        No Hidden Fees: All shipping costs are calculated and displayed at checkout. There are no hidden fees.

4. Order Processing Time

Processing Time: Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).

Order Cut-Off Time: Orders placed before 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.

5. Estimated Delivery Time

Domestic Shipping:

•        Standard Shipping: 3–5 business days

•        Please Note: Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

6. Shipping Methods and Carriers

Reliable Carriers: We partner with reputable carriers to ensure your package arrives safely.

•        Domestic Carriers: USPS, UPS, FedEx

•        LTL Freight Carriers (for large items): FedEx Freight, Old Dominion, XPO Logistics, Estes Express

Shipment Tracking: All orders include tracking information, which will be provided via email once your order has shipped.

Insurance: Shipments are insured against loss or damage. If you encounter any issues, please contact us promptly.

7. Order Tracking

Tracking Information: After your order has been shipped, you will receive an email containing:

•        Tracking Number

•        Carrier Name

•        Link to Track Your Package

How to Track Your Order: Visit www.gridfreesupply.com/track-order or the carrier’s website. Enter your tracking number to view the status and estimated delivery date.

Assistance: If you have questions or need assistance with tracking, please contact our Customer Service team.

8. Delivery Issues

8.1 Delayed or Lost Packages

Delayed Delivery: If your package is delayed beyond the estimated delivery time, please contact us at support@gridfreesupply.com or (973) 577-9094.

Lost Packages: If your tracking information indicates that your package was delivered but you have not received it:

•        Verify the shipping address provided.

•        Check with neighbors or building management.

•        Contact us for further assistance.

8.2 Damaged Packages

Reporting Damage: If your package arrives damaged:

•        Take photos of the damaged packaging and items.

•        Contact us within 7 days at support@gridfreesupply.com.

Resolution: We will work with you to arrange a replacement or refund as appropriate.

9. Missing Items

Reporting Missing Items: If any items are missing from your order:

•        Contact us within 7 days of receiving your package.

•        Provide your order number and details of the missing item(s).

Resolution: We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

10. Return and Refund Policy

Returns: Returns are accepted within 30 days of receiving your order.

Conditions for Returns:

•        Items must be unused, in their original packaging, and with tags attached.

•        Certain items (e.g., personalized or perishable goods) may not be eligible for return.

Restocking Fee: A 20% restocking fee may apply to returned items.

Return Shipping Costs: The customer is responsible for return shipping costs.

Refunds: Refunds are processed within 5–7 business days after receiving the returned item. Refunds will be issued to the original payment method.

For more information, please refer to our full Return and Refund Policy.

11. Incorrect Address

Address Accuracy: Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages: If a package is returned to us due to an incorrect address:

•        We will contact you to arrange reshipment.

•        Additional shipping charges may apply.

12. Order Cancellation

Orders may be cancelled within 24 hours of placement. To cancel an order, please contact us at support@gridfreesupply.com or (973) 577-9094 as soon as possible. Orders that have already been shipped cannot be cancelled and will be subject to our Return and Refund Policy.

13. Backorders

In the event that an item you ordered is out of stock, we will notify you within 48 hours. You will have the option to wait for the item to become available, select an alternative product, or receive a full refund.

14. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@gridfreesupply.com

Customer Service Phone: (973) 577-9094

Company Address:

Grid Free Supply

2204 Morris Ave Ste 210

Union, New Jersey 07083

USA

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM EST. We aim to respond to all inquiries within 24–48 hours.

15. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Last Updated: February 11, 2026

Thank you for shopping with Grid Free Supply!

We appreciate your business and are committed to providing you with exceptional service.