GRID FREE SUPPLY

Return and Refund Policy

Effective Date: February 11, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Grid Free Supply website located at www.gridfreesupply.com (“Website”). Please read this policy carefully before making a purchase.

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@gridfreesupply.com

Phone: (973) 577-9094

Address: Grid Free Supply, 2204 Morris Ave Ste 210, Union, New Jersey 07083, USA

Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We aim to respond to all return and refund inquiries within 24–48 hours.

3. Return Eligibility

Customers in the United States have the right to return products purchased from our Website within 30 days of receipt, subject to the conditions outlined below.

3.1 Conditions for Return

•        Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.

•        Original Packaging: The item must be in the original packaging, with all labels and tags attached.

•        Proof of Purchase: A receipt, order confirmation email, or proof of purchase is required.

•        Complete Contents: All accessories, manuals, hardware, and any free gifts included with the original order must be returned.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Step 1: Contact us at support@gridfreesupply.com or call (973) 577-9094 within 30 days of receiving your order.

Step 2: Provide your order number, the item(s) you wish to return, and a detailed reason for the return.

Step 3: After reviewing your request, we will provide detailed return instructions and, if applicable, a Return Merchandise Authorization (RMA) number.

4.2 Preparing Your Return

•        Package the Item Safely: Securely pack the item in its original packaging. Ensure all accessories, manuals, and free gifts are included.

•        Include Documentation: Include the return authorization form and any necessary supporting documents or images.

•        Label Your Package: Clearly mark the RMA number on the outside of the package.

4.3 Shipping the Return

•        Shipping Method: Use a trackable shipping method (such as USPS, UPS, or FedEx) to ensure your package arrives safely. We are not responsible for return shipments that are lost in transit without tracking.

•        Return Window: Ship the item within 7 days of receiving the return authorization.

•        Shipping Address: The return shipping address will be provided in your return authorization email.

5. Return Shipping Costs

Change of Mind Returns: The customer is responsible for all return shipping costs.

Defective, Damaged, or Incorrect Items: Grid Free Supply will cover return shipping costs. A prepaid shipping label will be provided.

We recommend using a trackable shipping service and purchasing shipping insurance for items valued over $100, as we cannot guarantee receipt of your returned item.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

•        Eligibility: Items must be unused, undamaged, in original packaging, with all tags attached.

•        Timeframe: Return request must be made within 30 days of receipt.

•        Restocking Fee: A 20% restocking fee will be deducted from your refund.

•        Return Shipping: The customer is responsible for return shipping costs.

•        Refund: A refund will be issued to the original payment method, minus the 20% restocking fee.

6.2 Defective or Damaged Goods

•        Notification: Contact us within 7 days of receiving the item.

•        Documentation: Provide photos or videos of the defect or damage, including the packaging.

•        Resolution: We will offer a replacement or a full refund, including return shipping costs. No restocking fee applies.

6.3 Incorrect Product Received

•        Notification: Inform us immediately upon receipt at support@gridfreesupply.com.

•        Resolution: We will arrange for the incorrect item to be returned at our expense and ensure you receive the correct product. No restocking fee applies.

6.4 Product Never Arrived

•        Notification: Contact us if your product does not arrive within the estimated delivery time of 3–5 business days.

•        Resolution: We will initiate an investigation with the carrier. If the product is confirmed lost, we will offer a full refund or send a replacement product at no additional cost.

6.5 Order Cancellation

•        Before Shipment: Orders may be cancelled within 24 hours of placement for a full refund. Contact us at support@gridfreesupply.com or call (973) 577-9094 as soon as possible.

•        After Shipment: If the order has already been shipped, it cannot be cancelled. Please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

•        Custom or Personalized Products: Items made to your specifications or clearly personalized.

•        Installed or Modified Products: Equipment that has been installed, wired, plumbed, or modified in any way.

•        Gift Cards: Gift cards are non-refundable and valid for 1 year from the date of purchase.

•        Downloadable Products: Digital products or downloadable software.

•        Hazardous Materials: Items containing hazardous materials, if applicable.

8. Refunds

8.1 Refund Conditions

•        Approval: Refunds are issued after we receive and inspect the returned item.

•        Notification: We will notify you via email regarding the approval or rejection of your refund.

•        Condition: Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

•        Method: Refunds will be processed to the original payment method used at the time of purchase (Visa, Mastercard, American Express, or Apple Pay).

•        Time Frame: Refunds are processed within 5–7 business days after the returned item has been received and inspected. It may take an additional 5–10 business days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

•        Condition Issues: Items not in original condition, damaged, or missing parts for reasons not due to our error.

•        Late Returns: Items returned more than 30 days after delivery may be eligible for a partial refund at our discretion.

9. Exchanges

•        Eligibility: We replace items if they are defective, damaged, or incorrect.

•        Process: To request an exchange, contact us at support@gridfreesupply.com with your order number and details of the issue.

•        Shipping Costs: No cost to the customer for exchanges of defective, damaged, or incorrect items. Shipping is covered by Grid Free Supply.

10. Timelines Summary

•        Return Window: 30 days from receipt of product.

•        Damaged/Defective Reporting: Within 7 days of delivery.

•        Order Cancellation: Within 24 hours of order placement.

•        Ship Return After Authorization: Within 7 days of receiving return authorization.

•        Refund Processing: 5–7 business days after receiving and inspecting the returned item.

•        Refund Appearance in Account: Up to an additional 5–10 business days depending on your financial institution.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law, including consumer protection laws in the State of New Jersey and the United States.

12. Questions and Support

For more information, please contact our Customer Service team:

Email: support@gridfreesupply.com

Phone: (973) 577-9094

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

By making a purchase on our Website, you agree to this Return and Refund Policy.

Last Updated: February 11, 2026

Grid Free Supply

2204 Morris Ave Ste 210, Union, New Jersey 07083, USA