Frequently Asked
Questions

Browse our product categories, add items to your cart, and proceed to checkout. You'll enter your shipping and payment information, review your order, and confirm. You'll receive an order confirmation email immediately after your purchase is complete.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through Shopify Payments, which is PCI DSS compliant. We also accept Grid Free Supply gift cards.

Yes. All transactions are encrypted using SSL technology and processed through Shopify Payments. We never store your full credit card information on our servers.

Promotional codes cannot be combined with other offers or discounts. You can use a gift card as a payment method, but only one promotional code may be applied per order.

We collect sales tax in states where required by law. Tax is calculated automatically at checkout based on your shipping address. If you are tax-exempt, please email your valid tax exemption certificate to support@gridfreesupply.com before placing your order.

If you received an error and did not see an order confirmation page or email, your order likely did not go through. Contact us at support@gridfreesupply.com with the details and we'll verify whether a charge was processed.

Yes! Grid Free Supply offers free standard shipping on all orders within the United States.

Orders are processed within 1–2 business days (Mon–Fri, excluding holidays) with a 5:00 PM EST cutoff. Standard delivery takes 3–5 business days after processing. You'll receive a tracking number via email once your order ships.

We ship via USPS, UPS, and FedEx for standard packages. For large or heavy items (grow tents, solar panel kits, water storage tanks), we use LTL freight carriers including FedEx Freight, Old Dominion, and XPO Logistics.

At this time, Grid Free Supply ships only within the United States, including all 50 states.

First, check your tracking number in the shipping confirmation email. If tracking shows delivered but you haven't received it, check with neighbors and your local carrier. If it hasn't arrived within the estimated window, contact us at support@gridfreesupply.com or call (973) 577-9094.

Contact us within 7 days of delivery with photos of the damaged packaging and product. We'll arrange a replacement or full refund at no cost to you. For LTL freight deliveries, inspect the shipment before signing and note any damage on the delivery receipt.

We offer a 30-day return policy from the date you receive your order. Items must be unused, undamaged, and in their original packaging with all accessories and manuals. A 20% restocking fee applies to change-of-mind returns. No restocking fee for defective, damaged, or incorrect items.

For change-of-mind returns, the customer is responsible for return shipping. For defective, damaged, or incorrect items, Grid Free Supply covers return shipping and will provide a prepaid shipping label.

Refunds are processed within 5–7 business days after we receive and inspect your return. It may take an additional 5–10 business days to appear in your account, depending on your financial institution.

Yes. We offer exchanges for defective, damaged, or incorrect items at no additional cost. Contact us at support@gridfreesupply.com with your order number and the issue details.

No. Products that have been installed, wired, plumbed, or modified in any way are not eligible for return. Please verify compatibility before installation. If you're unsure, contact us before purchasing.

Yes, if your order has not yet shipped. Orders cancelled within 24 hours of placement are guaranteed a full refund. Contact us immediately at support@gridfreesupply.com or call (973) 577-9094.

If your order hasn't shipped, we may be able to modify it. Contact us immediately with your order number and the changes needed. Once shipped, changes are not possible — you would need to follow our return process after delivery.

If an item is on backorder, we'll notify you within 48 hours with an estimated availability date. You can choose to wait, cancel for a full refund, or substitute with a comparable product.

Most products are covered by the manufacturer's warranty, which varies by brand. Grid Free Supply does not provide its own product warranty. Contact us for warranty details on a specific product.

Yes. All products sold through Grid Free Supply are brand new and sourced directly from authorized manufacturers and distributors.

Absolutely — that's one of the things we do best. Whether you're planning a hydroponic grow room, sizing a solar system, or choosing a water filtration setup, our team can help. Contact us at support@gridfreesupply.com or call (973) 577-9094.

Yes. We offer curated equipment bundles designed to work together as complete systems — for example, a grow room starter kit with a multi-tier system, LED lights, climate control, and nutrients. Contact us for a custom configuration.

Yes. We carry nutrients, growing media, replacement filters, bulbs, and other consumables. If you need a specific replacement part, contact us and we'll help you find it.

Yes. If you're outfitting a farm, greenhouse, commercial grow facility, or multi-unit property, contact us to discuss volume pricing and custom configurations. We work with commercial growers, property developers, and organizations.

In many cases, yes. We have relationships with a wide network of manufacturers and distributors. If there's a specific product or brand you're looking for, reach out and we'll do our best to source it.

No. You can check out as a guest. However, creating an account allows you to track orders, save your shipping information, and view your order history for faster future purchases.

All data is transmitted via SSL encryption, payments are processed through PCI DSS-compliant Shopify Payments, and we never sell your personal information to third parties. See our Privacy Policy for full details.

Every marketing email includes an unsubscribe link at the bottom. Click it and you'll be removed from our mailing list. You'll still receive transactional emails related to your orders.