GRID FREE SUPPLY

Billing Terms and Conditions

Effective Date: February 11, 2026

1. Introduction

These Billing Terms and Conditions (“Terms”) govern the payment obligations and processes between Grid Free Supply (“Company,” “we,” “us,” or “our”) and the customer (“Customer,” “you,” or “your”). By accessing or using our services and purchasing our products through www.gridfreesupply.com, you agree to be bound by these Terms.

2. Payment Terms

2.1 Pricing

•        Prices: All prices for products and services are listed in United States Dollars (USD) and are subject to change without prior notice.

•        Taxes and Fees: Prices displayed on our Website are exclusive of applicable sales tax unless otherwise specified. Applicable sales tax will be calculated and added at checkout based on your shipping address.

•        Shipping: Grid Free Supply offers free standard shipping on all orders within the United States. See our Shipping Policy for full details.

2.2 Payment Methods

We accept the following payment methods:

•        Credit/Debit Cards: Visa, Mastercard, American Express

•        Express Checkout: Apple Pay, Google Pay, Shop Pay

•        Gift Cards: Grid Free Supply gift cards (non-refundable, valid for 1 year from purchase date)

All payments are processed securely through Shopify Payments.

2.3 Payment Due Date

•        One-Time Purchases: Payment is due in full at the time of purchase. Your order will not be processed until payment has been successfully received and verified.

3. Invoicing

•        Order Confirmation: An order confirmation email will be sent to your email address immediately upon successful payment.

•        Invoice Delivery: Invoices are sent electronically via email to the contact information provided by the Customer at the time of checkout.

•        Customer Responsibility: It is your responsibility to ensure that all billing information, including your email address and payment details, is accurate and up-to-date. Grid Free Supply is not responsible for failed communications due to incorrect contact information.

4. Promotional Codes and Discounts

•        One Per Order: Only one promotional code may be applied per order.

•        Cannot Be Combined: Promotional codes cannot be combined with other offers, discounts, or gift card balances unless explicitly stated.

•        Expiration: Promotional codes may have expiration dates. Expired codes cannot be honored.

•        Non-Transferable: Promotional codes are non-transferable and may not be resold.

5. Disputed Charges

•        Notification Period: If you dispute any charges, you must notify us in writing within 15 days of the transaction date.

•        Contact Information: Disputes should be sent to support@gridfreesupply.com and include your order number, the charge in question, and a detailed description of the dispute.

•        Resolution: We will investigate and resolve billing disputes within 5–7 business days. You will be notified of the outcome via email.

•        Chargebacks: We encourage customers to contact us directly before initiating a chargeback with their financial institution. Unauthorized chargebacks may result in suspension of your account and additional fees.

6. Refunds and Credits

•        Policy Reference: Refunds or credits are provided in accordance with our Return and Refund Policy, available at www.gridfreesupply.com/policies/refund-policy.

•        Processing Time: Approved refunds will be processed to the original payment method within 5–7 business days. It may take an additional 5–10 business days for the refund to appear in your account.

•        Restocking Fee: A 20% restocking fee applies to returns due to change of mind. No restocking fee applies to defective, damaged, or incorrect items.

7. Taxes

•        Sales Tax: Grid Free Supply collects and remits sales tax in states where we are required to do so by law. Applicable sales tax is calculated at checkout based on your shipping address.

•        Tax Exemption: If you are tax-exempt, you must provide a valid tax exemption certificate at the time of purchase. Please email your certificate to support@gridfreesupply.com before placing your order.

•        International Taxes: Grid Free Supply currently ships only within the United States. International duties, taxes, and customs fees are not applicable at this time.

8. Billing Errors

•        Corrections: If we discover a billing error, we will correct it promptly and notify you via email.

•        Overcharges: If you have been overcharged, we will refund the overcharged amount to your original payment method within 5–7 business days.

•        Undercharges: If you have been undercharged due to a pricing error, we will contact you before processing any additional charges. You will have the option to proceed with the corrected price or cancel the order for a full refund.

9. Payment Security

•        PCI Compliance: All payment information is handled securely in compliance with the Payment Card Industry Data Security Standard (PCI DSS).

•        Payment Processor: We use Shopify Payments to process all transactions. Grid Free Supply does not store your full credit card information on our servers.

•        SSL Encryption: All transactions are secured using Secure Socket Layer (SSL) encryption technology.

•        Fraud Prevention: We employ fraud detection measures to protect both our customers and our business. Orders flagged for suspected fraud may be delayed or cancelled, and you will be notified if additional verification is required.

10. Changes to Billing Terms

•        Modification Rights: We reserve the right to modify these Billing Terms and Conditions at any time.

•        Notification of Changes: Changes will become effective upon posting the updated Terms on our website at www.gridfreesupply.com. The “Effective Date” at the top of this document will be updated accordingly.

•        Acceptance of Changes: Continued use of our services after any such changes constitutes acceptance of the new Terms.

11. Limitation of Liability

•        No Liability for Indirect Damages: Grid Free Supply is not liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to these Terms.

•        Maximum Liability: Our maximum liability for any claims arising under these Terms is limited to the amount paid by you for the products or services in the six (6) months preceding the event giving rise to the liability.

12. Governing Law

•        Jurisdiction: These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict of law principles.

•        Venue: Any legal action or proceeding arising under these Terms will be brought exclusively in the state or federal courts located in Union County, New Jersey.

13. Contact Information

For any questions or concerns regarding billing, please contact us:

Company: Grid Free Supply

Address: 2204 Morris Ave Ste 210, Union, New Jersey 07083, USA

Email: support@gridfreesupply.com

Phone: (973) 577-9094

Website: www.gridfreesupply.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

14. Entire Agreement

These Billing Terms and Conditions, along with our Terms of Service, Privacy Policy, and Return and Refund Policy, constitute the entire agreement between you and Grid Free Supply regarding billing matters and supersede all prior agreements.

Acknowledgment

By using our services or purchasing our products, you acknowledge that you have read, understood, and agree to these Billing Terms and Conditions.

Last Updated: February 11, 2026

Grid Free Supply

2204 Morris Ave Ste 210, Union, New Jersey 07083, USA